APPOINTMENT MANAGEMENT SYSTEM
Customer appointment management (CAM) is a type of appointment scheduling software targeted towards companies with large mobile workforces that automatically routes and schedules in-home service appointment arrivals. The software is delivered to businesses over the Internet using the software-as-a-service model.CAM software is powered by proprietary algorithms that learn mobile employees' work patterns to accurately predict a service technician's time of arrival and narrow a customer's wait window to 60 minutes.CAM software applications are browser-based systems and provide scalability and flexibility, eliminate up-front, high-cap expenditures and require no dedicated IT support or ongoing maintenance. Its SaaS open architecture allows for flexible pricing models, deployment speed, and ease of use. Customer appointment management scheduling software falls under two categories: desktop applications and web-based systems
key functions of Appointment Management Software
Customer Scheduling
Provides clients with a calendar of specialists in an organization so they can schedule an appointment.
Staff Scheduling
Helps business owners to monitor employees’ calendar in real time.
Calendar Management
Enables you to create appointments/meetings on your calendar and seamlessly share them with employees in multiple locations.
Automatic Reminders
Enables you to send automatic notifications (through email or text message) to clients about upcoming appointments.
What are the advantages of Online Scheduling System?
The online scheduling systems are also known in many names such as online booking application, online scheduler, online scheduling software, and more. It is one of the most commonly used web-based applications and enables individuals to securely and conveniently book their reservations and requests online via a laptop, tablet, smartphone, computer, and other web-connected devices.
anyone can access the online appointment management system via the URL provided by the healthcare or medical facility or through a “Book Now” button in the website. Once the time and date are selected, the system confirms the bookings automatically and also records it within the system instantly without any intervention from the staff.The online appointment management system also comes with features like automated text and email message reminders, which is sent to the booked patients or individuals on the date booked before their scheduled time of booking.